TIPS ON ENHANCING YOUR CLIENT SERVICE –Kemunto Mogendi and Faith Kaseyi Customer or Client experience is the overall experience of a client based on their interaction with your organisation’s teams when accessing a service from you.   It generally involves providing…

UNDERSTANDING THE LEGAL POSITION  OF SALES AGENTS –Kemunto Mogendi | Paralegal The employer generally gets the employees he deserves”  – J. Paul Getty One may often hear the term “sales agent” and involuntarily think of Joe Girard, the world’s greatest…

The delicate balance between an Employer’s obligation to protect the Victim and also uphold the Perpetrator’s rights – Anne Mumbi and Diana Wariara Sexual harassment in the workplace In the Kenyan workplace, it is very common for incidents of sexual…